Shapoorji Pallonji enjoys unparalleled customer loyalty in the customer arena. We go beyond the matrices of traditional business excellence; with key customer touch points in the distinct areas.
Operational Comfort and Product Confidence- SPCPL’s policies, procedures, processes touch not only the chord of customer confidence but also the product confidence and transform the policies, procedures & processes into “Popular Sentiments”.
Customer Relationship Management- ‘SP’ites endeavors are always to be the most engaging with a magnificent blend of Core Values, Work Values & Service Values.
‘SP’ites do believe in preserving and strengthening the relationship with a customer and always feel proud to say, “Loyalty & Goodwill generated through Customer Relationship Management is the most valuable asset of the company.
Partnering appoach with Customers- SPCPL’s every act demonstrates not only the core & service values but also the customer's very basic expectations. SPCPL therefore has emerged as a single point solution provider in construction industry.
Our services broadly include Civil Construction to Electro-Mechanical works together with Interiors Fit outs & Finishes, Facades & Aluminum Cladding works, WTP / ETP / STP works
“All under one Umbrella…”
Innovative Practices and Technologies- SPCPL often keeps pace with innovative practices, technologies and offers “Value Engineered Product” to the customer. SPCPL enjoys tie-ups not only, with International Leading Architects & Consultants having expertise in various sectors but also with vendors known for special products & technologies.
Customized Project Deliveries- SPCPL staunchly practices the customized project delivery systems on “Build to Suit” business Model for the Customers. Various contracting models like Conventional, General Contracting, Design & Build and pricing models like Item-Rate, Cost Plus, Gauranteed Maximum Pricing , Lumpsum indeed provides service and product satisfaction to our customers.
Green, Lean, Safety and Quality
- Proven Track Record for Green & Lean Projects
- Pioneer of ‘Institute of Lean Construction Excellence (ILCE)’.
- Award winner for ‘Safety’ from the National Safety Council,
- Professional Safety Measures Practitioner
- SPCPL is the ‘BRAND’ for Quality sevices and products blended with competitive cost & timeline adherence.